Supporting Your Members
Contrary to popular belief, running a membership site doesn’t necessarily happen ‘on autopilot’. Your customers expect support. They may have questions about the course content. Perhaps they have a billing issue. Or maybe they want to upgrade their membership. Providing good customer support means you need to have a good support desk to control incoming…
Sonic Reply Launches August 6th, 2014
We are THRILLED to announce the release of our new help desk plugin called Sonic Reply. Sonic Reply is loaded with great automation features and boasts a rich dashboard of live performance metrics that make it super easy to manage your support staff and ensure your system is running at it’s peak efficiency. To learn…
Sonic Reply Starts Beta Use Next Week
Alex has been working like a mad man over the past 3 weeks and Sonic Reply is ready to be rolled out for beta testing on our support site. That should allow us to flush out any issues/bugs and identify possible improvements prior to releasing it to our beta users. After that it will be…