Queue Jumpers
In my ‘previous life’ I was a process improvement specialist at a large corporation. One significant project I was involved with was transforming a project based engineering department into a production based department. We implemented a queue system to handle engineering drawing completion. Turned the department upside down. While the project improved efficiency and resulted…
How To Fix Your Customer Support System
I’ve operated my online business for 6 years now. It’s been an incredible experience. Some great people have bought my products… and many have become friends. I also faced (and still do) many challenges along the way. Your business must operate as a machine. It has many moving parts (systems) that must work together (process)…
In God We Trust… All Others Bring Data
Wikipedia defines Data as “pieces of information that represent the qualitative or quantitative attributes of a variable or set of variables.” Successful business leaders know that good decisions must be based on good data. Few leaders accept the decisions of others without knowing that these decisions were based on sound information. It’s not really…
7 Tips for Delivering World-Class Customer Service
World-class customer service is nowhere near as challenging as people think, but an alarming number of companies don’t bother to even worry about it. They either don’t understand how greatly it affects their profits, or they just don’t know how to actually make it happen. Here are 7 tips for ensuring your online business is…