May 2017 Plugin Updates
This post is long overdue! As many of our customers know, Alex left us in January of this year. And that left us with a huge hole in our ongoing development and support of our plugins. It’s taken some time to find the right talent that could step in and pick up where he…
Product Updates For August 2016 (affects Hostgator customers)
Today we pushed out an update for the following WordPress plugins: MemberSonic Pro – version 1.480 wp Affiliate Surge – version 2.600 wp Coach Pro – version 1.710 wp Funnel Metrics – version 1.270 Sonic IPN – version 1.330 wp OptinJam – version 1.990 Sonic Reply – version 1.280 This update fixes an issue with customers that use Hostgator and could not…
Sonic Reply Version 1.25 Released
Today we released version 1.25 of Sonic Reply. This is new version includes the following bug fixes: [BUGS] Fixed an issue with the admin name dropping the last letter (for outgoing emails). Fixed an issue with the password reset feature. Fixed an issue with the auto update functionality of the plugin itself. Please login to…
Product Updates for February 2016
It’s only mid February, and we’ve already released updated versions of four of our WordPress Plugins. Three of these are updates to email functionality in four core applications. MemberSonic (version 1.456), WP Coach Pro (version 1.65), and Sonic Reply (version 1.24) were all reworked to eliminate the SMTP email functionality and were replaced with the native…
Well Oiled Machine
It’s been a year since our last software update, and since that time we have pushed Sonic Reply to the extreme! We have processed over 2,500 support tickets ourselves, and countless other customers have done the same. While Sonic Reply works perfectly with the latest version of WordPress (4.3.1) and hasn’t required any fixes since…
Supporting Your Members
Contrary to popular belief, running a membership site doesn’t necessarily happen ‘on autopilot’. Your customers expect support. They may have questions about the course content. Perhaps they have a billing issue. Or maybe they want to upgrade their membership. Providing good customer support means you need to have a good support desk to control incoming…
Queue Jumpers
In my ‘previous life’ I was a process improvement specialist at a large corporation. One significant project I was involved with was transforming a project based engineering department into a production based department. We implemented a queue system to handle engineering drawing completion. Turned the department upside down. While the project improved efficiency and resulted…
Sonic Reply Launches August 6th, 2014
We are THRILLED to announce the release of our new help desk plugin called Sonic Reply. Sonic Reply is loaded with great automation features and boasts a rich dashboard of live performance metrics that make it super easy to manage your support staff and ensure your system is running at it’s peak efficiency. To learn…
Sonic Reply Version 1.0 Released
Today we released version 1.0 of Sonic Reply. This formal release includes the following: [NEW] Facebook Integration – Customers can now register and login using their Facebook account Fully Mobile Responsive – Front end pages are now mobile responsive… and so is the backend dashboard! Language Translation – PO file has been included for language…
Sonic Reply Starts Beta Use Next Week
Alex has been working like a mad man over the past 3 weeks and Sonic Reply is ready to be rolled out for beta testing on our support site. That should allow us to flush out any issues/bugs and identify possible improvements prior to releasing it to our beta users. After that it will be…